Frequently Asked Questions

The Platform

What is VTEX Academy? How can I create my account?

VTEX Academy is the official learning and enablement platform of VTEX. It is designed to help individuals and teams:
- Learn how VTEX works
- Develop skills across different roles (business, technical, sales, implementation, architecture, etc.)
- Validate knowledge through credentials
VTEX Academy supports learners at all stages, from first contact with VTEX to advanced, role-specific expertise. You can create an account and start learning immediately through this page.

Who can use VTEX Academy?

Anyone. VTEX Academy is open to VTEX Partners, Clients, Independent Professionals and anyone interested in working with or learning more about VTEX.

There are no restrictions based on role, company, or region.

Is VTEX Academy free?

Yes. Access to the platform and learning content is 100% free. You can create an account and start learning immediately through this page.

Content

How is the content on VTEX Academy structured?

VTEX Academy currently offers 1,200h of content, mostly displayed in video lessons. These lessons are continuously updated and expanded as the platform evolves.
Content combines conceptual explanations, practical examples and real-world scenarios from VTEX implementations. The focus is on applied knowledge, not just theory.
Content on VTEX Academy is organized into programs, and each program is designed to cover a specific area of knowledge related to VTEX, mainly focused on Business, Architecture and Technology.

What is a program?

Programs provide structured learning journeys, helping users progress from foundational concepts to more advanced topics. You can find out more about each program in the programs’ page.
Each program is divided into modules, which group related topics and are composed of individual video lessons, making it easier to follow a logical learning progression.

Who creates and teaches the content?

All content is taught by VTEX subject matter experts, including: Solution Architects, Solution Engineers, Product Managers and Product Leaders, Directors and senior leaders, among others. The content is created by commerce specialists; people who build, implement, and evolve VTEX every day, ensuring practical and up-to-date knowledge.

What is the format of the lessons?

Lessons follow a microlearning format, designed for flexibility and efficiency. Videos are 5–10 minutes long and each lesson focuses on a specific topic or concept. The content can be consumed independently or as part of a module or program. This format allows learners to progress at their own pace, even with limited time.

Can I learn at my own pace?

Yes.All programs on VTEX Academy are 100% self-paced, meaning:
- You can start and stop whenever you want
- You can progress according to your own schedule
- There are no fixed deadlines for consuming content

Do I need to unlock content by watching the previous lesson or can I navigate through content however I want?

You can navigate through all content however you want.

What languages is the content available in?

All content is delivered in English. To support a global audience, all video lessons include Portuguese and Spanish subtitles.

What are the Learning Tracks?

VTEX Academy offers learning tracks paths tailored to different roles, helping users focus on the content most relevant to their work. Tracks are designed for roles such as:
- Sales 
-
Implementation
-
Development
-
Business and Operations
You can find more information about each learning trackpath in their pages.

Credentials

What are Credentials on VTEX Academy? How can I register?

Credentials are formal validations of knowledge related to VTEX topics. They are exams designed to confirm that a learner has: 
- Understood key concepts
- Achieved a defined level of proficiency
- Demonstrated knowledge through an assessment
Not all programs on VTEX Academy have Credentials as a final assessment. You can check our available Credentials on this page. You can register for the Credentials through the platform; each credential has a “Register Now” button that redirects you to this credential's checkout page. You then just need to purchase the Credential to receive your login details.

Why should I earn a Credential?

Earning a credential allows you to
1. Validate your VTEX knowledge in a structured way
2. Demonstrate expertise to employers, partners, or clients
3. Track your professional growth over time
4. Prepare for role-based or advanced VTEX certifications

Are Credentials mandatory after the programs?

No. Credentials are optional. You can access all learning content on VTEX Academy without purchasing any credentials. Credentials are only required if you want formal validation of your knowledge.

How are the credential exams?

Each credential includes 40 questions, a defined scope of knowledge and a program that serves as a learning recommendation to take the exam. The exam is done online, in a proctored environment, with screen, camera and microphone recording.

How do I buy a Credential? Can I buy it for my team?

To register for a credential exam, you must purchase directly on VTEX Academy through the platform checkout.
You can buy:
- A single credential
- A credential bundle (5, 15, or 50 attempts) for yourself or for your team
There are no contracts or manual purchase processes.  

What is a Credential bundle and how does it work?

A credential bundle is a package of multiple credential attempts purchased at once.
Bundles are available in 5, 15 and 50 attempts and expire in a 6-month period. When you purchase a bundle, you receive a coupon code containing the total number of credential uses purchased. Each use equals one credential attempt, and each time the coupon is used, one attempt is deducted from the total.

Can I post my badge on LinkedIn?

Yes. In case you are approved on a credential, you will receive a digital badge and can post it wherever you want.

VTEX Partners

Does VTEX Academy offer content specifically for VTEX Partners?

Yes. VTEX Academy includes programs and content designed specifically for VTEX Partners, who are system integrators that work closely with VTEX to implement the platform for clients. You can check out the content here.

How does access work for VTEX Partners? Is there a limit to the number of users?

Platform access for partners is free and unlimited.
If you are an employee of a VTEX Partner, access must be requested through your VTEX Partner Executive and cannot be made via email directly to the Academy team.

Are Credentials mandatory for VTEX Partners?

Credential requirements vary by region and partner program. Each region has its own partner program rules, including:
- Which credentials are required
- For which rolesAt what stage of the partnership
- For clarity on whether credentials are mandatory for your agency, and which ones apply, you should contact the VTEX Partnerships team you work with in your region.
They will provide guidance aligned with your specific partner program and tier.